We are proud of our commitment to customer service and rely on repeat business and customer satisfaction to fuel our growth. See the independent review sites below to learn what people think of us as well as various comments our customers have made about our service.
"USForex is disrupting the opaque and archaic foreign exchange market for the United States. It’s good to see the Internet spurring innovation and competition to create better products for consumers and small-medium size businesses. Just like Uber is rocking the taxi and transportation world and AirBnB is shaking things up in the hotel world, USForex is changing the rules of the game in the forex industry."
"So after all my trials and tribulations I finally discovered OzForex (or USForex and UKForex, part of the same group) the currency exchange provider. They facilitate foreign currency transfers direct to your bank account. They win on all counts:"
As a TCK, born and raised in Indonesia, I meet up with a lot of expats who are trying to save money when money is being transferred. Well, I found one with the help of an expat friend of mine. Check out USforex.com, www.usforex.com. I have seen their reviews and all look great. Plus, it seems like they don’t charge and “an arm and a leg!” They do everything from overseas money transfers to online money transfers. I will be recommending these folks to my clients!
"I want to thank you and your team for providing my company a fast, compliant process for funds transfers and making my life a little better as a result. I own a large health care B.P.O. in the Philippines and transferring funds to my subsidiary organization has not been without its challenges and costs. While I do have a nice relationship with my current financial institution I have not been truly satisfied with their wire transfer process and conversion costs. I always felt that their process is too opaque and I have never liked having to rely on my advisor for my ongoing operations funding. I felt there must be a better way to monitor and control this process.
Thankfully, USForex has found it and I am a happy customer! The website is easy to navigate and powerful. Moreover, every communication I have had with my account executive Marco T. and my account trader James Cole. has been professional and service oriented. I absolutely want to thank them both for their kindness and expertise. Bottom line, the process has been smooth, your people are professional and my money moves with ease! I consider USForex to be above reproach, I look forward to growing with USForex and have plan on being a long term client.
"All went well. Pretty easy really, even for a Finance guy like me. FYI, I saved $1,500 by using your service. Can't wait to rub it into Wells Fargo. I have been more than impressed with the way you have handled yourself and how you have gone way above my expectations to help me out with this transition. You will make me look like a hero by using your services and saving the company money. As always, and to quote an Aussie saying, owe you a beer. "
"Fast, efficient service straight from my desktop PC. No more standing in the bank queue - that's a real bonus - not to mention the very competitive rates on offer everyday. Thanks USForex - the small guys win again !"
"Having just relocated my family from New York to London, USForex was invaluable in providing hassle-free currency conversion to assist our move. Not only were their rates by far the best we could find, the customer service was excellent and the process simple and trouble free. The website is a great source of forex information for the every-day person, offering easy to understand conversion tools and exchange rates. We will be using USForex regularly to transfer funds home and would recommend them to anyone who wants great rates and avoid the poor service offered to small customers by the big banks."
"I have found USForex to be easier, faster and cheaper than using a bank solution to moving money internationally. The service is reliable and very quick. Add to that the staff being helpful and friendly and I see no reason to use any other solution."
"I am completely happy with the USForex service. The payments are precisely on time, the deal confirmations are highly professional and courteous - and all from my notebook and mobile phone! Why would I ever go to a bank to pay high fees and get a terrible exchange rate when I can get the best exchange rates and service from my office, whenever I like. I will certainly be using USForex for the foreseeable future. Thanks for the great work Paul and Matt!"
"We have been using your company to transfer funds to the USA for the last six months. Recently, we had a problem accessing funds out of a bank in Singapore for a large confirmed order and were not able to deliver as planned. Your staff were very supportive and pro-active in dealing with this situation. We would particularly like to thank Daniel Froud who went out of his way to help us. On all occasions we felt that he had the customer’s interest at heart, and he co-ordinated a successful conclusion. It was very much appreciated. All of our dealings with your company have been friendly, efficient and professional. We will recommend USForex to anyone needing currency exchange. Thank you very much."
"Thanks a million for your speedy response."
“Thanks...I always do recommend you folks...Just did to some other family....”
"Definitely positive feedback from me, I like nothing more than what you guys provide, which is straight forward, up-front, clear instructions and then the friendly very very helpful support from staff such as Pier.
From start to thus far has been a very positive and rewarding experience - one very happy customer."
"I have just completed a series of deals with USForex which has opened my eyes to the fact that within the world of retail high street banking and finance, it is possible to get good service. Despite enormous and nerve-racking difficulties caused by tardy and late funds transfer service from my major high street UK bank, I have managed thanks to USForex, to get the most competitive, by a long way, conversion of funds into Australian dollars. I will most certainly be recommending USForex to friends and family in the US and the UK.
Meanwhile, I am taking issue at the highest level with the astonishingly poor service from my own bank to say nothing of their commercial uncompetitiveness. I have discovered that electronic banking is a marketing myth in the UK. The quill pen, inept paper shuffling and indifference reign supreme with disaffected staff the norm. I am annoyed that if I had real-time, instant services and joined-up banking systems, USForex would have been able to do even better for me."
"A great service for anyone needing to transfer money. I had never transferred money before, you were very helpful and made it easy for me. I wouldn't hesitate to recommend your service. I was very impressed with the proactive, prompt & efficient service that you offered throughout the process, it's not very often you get to see it these days!
An easy to use website, with a simple registration and transfer process and if you're converting the cash yourself, it gets quite exciting too! A very professional service that I would highly recommend.
Thank you for helping to make our move to NZ smooth and painless. Thank you very much."
"I wish I had known about your service before. I regularly send money to South Africa and have been using my bank and paying over the odds for a rotten service. Excellent service, many thanks."
"I appreciate the service you have provided over the past few months. In retiring to Australia I have made half a dozen or so sterling transfers from the UK and each has arrived in my US account successfully. The exchange rates you provide are excellent, particularly when compared with the normal UK banking system.We were recommended to you by our son, who is in the mortgage business, and he suggested that this may be a reasonable method of achieving a favourable exchange rate. I must say that, initially, I was slightly concerned to trust someone I had never heard of to transfer my funds. Your initial phone call and follow up emails, however, put my mind at rest. You run a very professional company and your attention to detail, with constant email communication, is superb.If you ever require a reference relating to the trustworthy and professional nature of your company I shall be more than obliged to assist."
"I want to write you to thank you for the service I received on my recent US/NZ transaction. It was nothing short of absolutely superb. I don't think I have ever received such excellent service ever in any domain. Your telephonists were not only proficient but extremely friendly. All e-mail enquiries were followed up by phone in less than 5 minutes! If I ever hear of anyone who needs such services I will tell them not even to think about going anywhere else. You guys are simply the best!"
Thanks so much!
I have been using USForex regularly for the past year to send my European salary back to the U.S. Their service is exceptional and they also make it easy for normal people to access more complicated trading tools such as limit orders and forward trades. I have only ever had two small problems (one my fault and one theirs) but both were resolved very fast and efficiently. Whenever a new foreign worker starts in my office one of the first things I tell them about is using USForex to send their money home.
"Thank you. I initiated this last week but my bank was slower than prior transactions. Thanks again for your help. You always have excellent customer service!"
"Just to let you know that the funds have cleared into my bank account. I wanted to thank you for the excellent service offered by USForex. I would definitely use your services again and recommend you to others. Well done on an excellent and easy to use service!"
"Many thanks for your help guys. I will highly recommend you guys to my friends. If this is not the best customer service I don't know what is."
"Just a note to say thank you for a painless and swift currency exchange, so much sweeter and cheaper than the banks."
"I must congratulate USForex on the excellent service that I received from them for transferring funds from the UK to the USA. From the minute I first registered everything went smoothly and even though I was out of touch by email, I was always able to follow my affairs by phone. I would definitely recommend this service to anyone as the whole procedure is very straightforward and allows flexibility in order to obtain the best rates with very competitive charges. I look forward to further dealings with USForex as I shall have some more funds in the future to transfer.'
"I confirm receipt of the email and thank you for your prompt and efficient manner in dealing with the exchange. It was very reassuring to have someone manage the process and keep me informed along the way. Even more so when the client has had very little or no exposure to these situations. I shall certainly be recommending your services to others I may know in similar circumstances to mine."
"Hi there, thought I'd let you know that I used USForex for my recent holiday to the UK (I have a UK bank account). It was nice to have the peace of mind of knowing that I had already 'bought my pounds' and could use them fee free through my UK bank account - rather than having to rely on what the credit card company might do with my purchases."
"Thank you all very much for your brilliant service! I will definitely be using your services again for any/all international transfers/exchanges! I did my research and found your services to be genuine, very professional, informative, fast and efficient!"
"Was a pleasure to talk to you the other day. Good telephone service is increasingly rare nowadays!"
"My experience using USForex was positive, with good economics and excellent support. The transaction went well and was recommended to a friend who used USForex and was also very satisfied. I would rate USForex and their support a 10 out of 10 and I will be using the service again."
"Thanks for the reply, the transfer went through very successfully. I have been so impressed by the way everyone in your organisation has responded during this transfer process. I spoke to at least four different people, by phone and email and there manner has been brilliant.
Everyone has been friendly, courteous, concise and engaging. I can honestly say that I have never dealt with an organisation that has such a high standard of customer care and service.
Congratulations on a job well done."
"Thank you for your assistance in this transfer. Actually setting up and completing the transaction was very simple indeed, I will recommend you and your company if I hear of someone in a similar situation. It was all so simple and fast and when you compare to High street banks the rate is very competitive.
Thank you once again."
"I've been using USForex for about six months now and I find them incredibly easy to work with and extremely efficient. To be honest, I was finding transferring money from the Charlotte,NC to Australia through the regular banks both time-consuming and ridiculously tied up with red tape; the whole process was driving me mad.
A friend mentioned USForex, I tried it the next day and have never looked back. The staff are always friendly and helpful and the USForex website is very user-friendly. I fully recommend it to anyone who needs to transfer money."
"Thanks for completing this transfer for me - your assistance over the past 6 months has been greatly appreciated. I have now moved back to Australia and will no longer be making any transfers but I would use your service again if the need ever arises."
"I needed to send a large chunk of Euros back home in Louisiana. USForex offers an incredibly easy, fast and flexible way to move and exchange funds internationally, and you get about the best forex rates you can (definitely better than the banks) for a fee of $20. They either convert immediately or hold for your instructions. I think, naturally, the biggest hurdle on the part of the user is trust as you must send your money to USForex first and you have the fear that they will run off with it. Well, all I can say is they did a great job for me and I am sure they will do so for anyone else. If you think about it, these guys stand to make a lot more money from building a loyal client base than from ripping off a few people and destroying the USForex business. Call them if you have concerns."
Can I just say how great I think your service is. The business "nuts and bolts" is obviously great, but I mean the actual customer service - everyone I have spoken to so far has had a very pleasant demeanor and treated me with respect and patience. Its a stark contrast to the 2 hour phone call (from over here in the US to the UK) that I have just had with my own bank of 20+ years trying to organise this transfer - they simply didn't seem able, or were totally unwilling, to help. So thanks!
"My transaction is now complete and I must commend you on the efficient service and promptness of all replies. At all times I was kept informed and most times this was without asking but due to your follow up. There is no doubt that your service is many times better than that of any bank.
This is on top of the most critical factor - the excellent exchange rate USForex offered me. On my transfer I consider I saved (or earned) more than $2,800. I will certainly refer any clients that need to transfer funds to your website and I will recommend USForex based on my experience."
"I am really glad to have chanced on USForex. I had no idea that transferring money could be so easy and hassle free. Especially since it is all done on the net and I did not even have to keep track of the exchange rate. I was informed by e-mail and text when the rate reached the level I wanted. To top it all – the staff are extremely helpful and very pleasant to deal with. Hopefully, I will never have to deal with a bank again – when it comes to forex deals."
"I have used USForex to send funds from overseas to Australia. On each occasion they have been prompt, helpful and (importantly) have saved me money. I previously used large banks to perform foreign exchange transactions which usually took longer and always cost more. On each occasion that I have sent money using USForex, I compared their rates to other organisations and I have always saved money. If banks offered exchange rates and customer service like this, maybe their reputation wouldn't be so bad. I congratulate USForex on a great service which I would (and do) highly recommend to anyone wishing to transfer funds."
"I have returned to Philidelphia recently after working in the UK for a few years. I was looking for an inexpensive, hassle-free solution for transferring pounds from my UK account to my US account. I initially contacted USForex through their website, sending an email full of questions. I was amazed when I received a call from USForex a few minutes later. All my questions were answered on the spot and the service explained thoroughly. Now that I have registered with USForex, it takes only a few minutes for me to initiate a transfer request via the internet. I have found the service to be easy, fast, great value and most importantly secure. I am very impressed with the personal service I have received and highly recommend USForex."
"Having been robbed by the banks for some time for foreign exchange, finding your site seemed just too good to be true! No charges, best rates guaranteed and best of all, international accounts so money can easily be transferred in a country of origin and appears as if by magic at the destination country and subsequently my account, no associated bank costs in or out, brilliant.
USForex is one of the truly incredible internet services of the current age and deserves to prosper. In three transactions alone I have benefited to the tune of over $15,000 by using USForex over bank transactions and have saved several hundred dollars in charges.
I would like to thank you for your great service."
"Thank you very much for your phone call and e-mail. Terry and I are pleasantly surprised at the ease and speed with which you proceeded. It's a shame we did not know about you a couple of years ago but we will certainly deal with you again in the future."
"I must thank you and your staff again for your excellent personal and professional service and your very informative website which I hit many times over the last 6 months helping me to keep in touch with rates. I will have no hesitation to use your service again and will recommend you to anyone should the opportunity arise."
"I would just like to say thank you very much for all your help in getting our money from Canada to the US, especially talking me through it all and helping with the 'glitches. It does seem a little scary when you haven't been through the process before and all your worldly goods are being moved around, so I thank you for your patience."
"May I say, that since moving from the UK 2 years ago I have been waiting for a cheap, secure and quick way to get the money from my bank in the UK to my bank here in the U.S. For a long time I was apprehensive due to the amount I was transferring, concerned mainly with safety. That was when I found out about USForex which ticked all my boxes (and I have many).
I can't fault you guys and will recommend you to everyone I meet who have similar requirements. I would like to say, the reasons for my transfer were ultimately down to the service, reassurance, notification and the personal touch you provided.
Thank you very much. Great company. My only advice, advertise more, it took me two years to find you!!"
"Would just like to write and say it is a pleasure to deal with such a friendly, professional and most important logical company if only you could teach some US banks a few things.
I have been having major problems with getting money out of my US account and into my US account. Every time I call up USForex the service is friendly, understanding and sympathetic to the problems.
Again I am late getting money transferred due to my US bank holding the funds and spoke to Jennifer on the helpline, again the service was first class and makes dealing with USForex a joy compared to the next phone call I have to make, to my US bank, which is long tedious and never seems to improve in service. Thanks again. Keep up the good work."
"Thank you very much for the great service. I have received all money in NZ. So fast, I can't believe it. Well done!"
"I wanted to write to give my thanks. I have had NOTHING but a positive experience with your Company, and wanted to let you know in writing that I think you have done a wonderful job, and I have recommended you to anyone that will listen.
I recently converted a large amount of Pounds Sterling to US dollars, and the dollar value has been fluctuating enormously this last month. Therefore, with such a large amount, a slight movement means a big difference to me. I was therefore delighted to find that the rate given was almost as good as I have seen the dollar value over the last 2 weeks!!
The customer service has been outstanding, both via email AND by phone, regardless of which country I have been living. This is a very comforting and reassuring aspect of your Company, in a day and age where all phone systems are automated recordings, or call centers in India. The girl I spoke to on the phone, who rang instantly when I set up my transfer, was competent, intelligent, articulate, and well-spoken. This was very reassuring! And considering the minimal cost for transferring funds, I think this is a very impressive service, and definitely value for money (not something you see much these days!).
So thank-you very much for taking care of my finance in this regard. You will continue to receive my recommendations to those I find in need of your services!
All the best, and I look forward to doing business with you again."
"For any potential USForex customers who have doubts as to whether this company can be relied upon or trusted, I can offer an assurance that, from my experience, USForex goes above and beyond what could reasonably be expected of them when the situation arises.
I recently tried to transfer some funds to a bank account that I've had in the UK for some years. After calling the bank to obtain the necessary transfer details, I arranged the transfer through USForex. A few days later when I called the bank again to make sure the money had arrived, I was advised that my account had become dormant (I wasn't given this vital piece of information before I arranged the transfer) and that there was no record of the funds being received.
Being naturally concerned, I called Linda at USForex who followed up on my behalf. The upshot was that after a few days, the funds were located and I was provided with an international bank draft in pounds STG which I can now take to the UK with me in July. The draft is for the full amount which was originally transferred, there being no charge whatsoever to me. That's what I call service!
Please have no doubt that USForex are trustworthy (in my opinion and, evidently, in the opinion of many others who have left testimonials on the web site). Thanks again to Linda for all her help. Great job."
"As an importer of machinery, Ryan Manufacturing (RML) need to continually make decisions in regard to foreign currency transactions. 12 months ago we trialled USForex based on their very competitive rates. We were so happy with the savings, the service and information provided and the unprecedented convenience of attending to forex via the internet that RML now only perform forex transactions via USForex. We wonder why anyone would use the traditional methods. Thanks for providing such a valuable service."
"Many thanks for this very prompt reply. The information you have supplied is just what I needed and I thank you once again. There is certainly no question of inefficiency at the USForex end !"
"Thanks for your help today Michael. You were really efficient and prompt ( a lot faster than listening to music while on hold to Canada and the Bank of Montreal!!) I have only used it twice but I am really impressed with USForex."
"Felt compelled to write in order to lavish praise on your customer service team. It's my first time dealing with USForex (have registered because of new ING account) and Im impressed. Quick response and excellent, expert service. In particular, Chris with his help in explaining how USForex works and how to register and Daniel with with my post-register questions and follow up. They patiently and expertly answered all my questions so I would like you to pass on my thanks and perhaps throw awards or gifts at them. You have a great team and I hope you look after them. Great customer service is very rare these days."
"Thank you for your assistance with this issue. Thankfully I have just received news that the money did get through on time and the sale went through with no problems. I am very happy with the service and the deal I got from USForex and would recommend it to anybody."
I just wanted to email you briefly to say thank you for the speed, efficiency and painless way in which we set up the whole company process with you guys at USF / UKF / OzF / NZF. I have been really impressed with the way you guys work and deal with queries, issues and set up: in a timely, efficient and productive manner, which has helped my business immeasurably in the set up stages.
"The money arrived here on Thursday afternoon!!!! After yet more paperwork required by the Canadian bank, they released the funds to us on our Friday lunchtime! Happily we are now in a position to pay for our house! Thank you so much for the great customer service. It has been very stressful, and you have helped enormously to ensure that we had at least no worries on your part. In fact, the money transfer through USForex was the only bit that went smoothly in the whole transaction! Having worked in marketing for 20 years, I know how rare the positive comments are - and how much they are appreciated. I don't give them out easily... only when well deserved! Thanks again."
For international money transfers at better rates than the banks, register now.